Refunds

Position

All sales are final. We do not offer refunds.

Why

Our product team selects each formulation against current demand and interest. By the time an order is placed, the costs behind it are already committed. That is the trade that keeps our pricing where it is.

What this asks of you

Read the description, the supplement facts and the full product page before ordering. If anything is unclear, ask us first. We would far rather answer a question than have you receive something that was never right for you.

Incorrect item received

Definition

An incorrect item means what arrived is a completely different product from the one shown on our website. The test is identity, not impression.

Covered

You ordered the Wormwood Black Walnut Cloves blend and received an entirely different supplement.
You ordered softgels and received a powder.

Not covered

You received the product you ordered but feel it is not as strong as you expected.
You ordered a particular count and feel the bottle you received holds less.

Rationale

We put everything a purchasing decision needs onto the product page — the extract equivalence, the count, the serving size and the full supplement facts — precisely so nobody has to guess. If what arrived is the product you ordered, it is not an incorrect-item claim.

Remedy

A replacement order at the same shipping speed you originally paid for. There is nothing to send back — keep what was delivered.

Evidence required

Three photographs of what you received, taken from three different angles. These are what allow us to expedite your replacement, so please do not skip them.

Submit a claim

Order not received

Threshold

30 days from purchase. Where that has passed and your order has not reached you, contact us.

Remedy

A free replacement at the same shipping speed as your original order.

Exclusion

This does not apply to shipments the carrier has already marked as delivered — a USPS or Canada Post tracking page showing “delivered”, for example.

If tracking says delivered

Contact your local post office first. Once a carrier records a parcel as delivered, that carrier holds the delivery record and is the only party able to trace where it was left. Do let us know how you get on afterwards.

Subscriptions

If your order includes a subscription, it is the customer’s responsibility to manage or cancel the subscription. Renewals that have already been processed are not reversible under this policy.

Auto-renewal

Klensia offers products that can be purchased through a subscription, which will automatically renew unless cancelled. If you sign up for a subscription you will be charged through the payment method you provide every 30 days, or at the delivery cadence of your choosing (the “billing period”). By submitting your initial order you accept and agree to the terms of the auto-renewal offer and understand the Subscription Policy.

Cancellation

You may cancel your subscription at any time. To avoid a recurring charge you must cancel by the last day of your billing period. To cancel, contact our customer support team at support@klensia.com. All cancellations are effective on the last day of the billing period.

Billing information

You are obligated to provide current, complete and accurate information for your billing account, and to update it promptly — for example a change of billing address, card number or card expiry date. You must notify us promptly if your card is cancelled or is no longer valid. Changes can be made in the customer portal or by contacting a customer service representative.

Agreement to this policy

By completing a purchase on our website you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations set out above.